Case Management

Case Management gives experienced nurses the chance to apply their clinical experience to care coordination, utilization review and discharge planning. Case Managers use their assessment skills to coordinate care for patients, from admission through discharge. You will use your skills to look at your patients from a higher level than the bedside nurses, looking at the likely trajectory of a patient over the course of their stay. You will have the opportunity to understand different levels of acute care, including from the 3rd party payor perspective. If you are interested in specializing, you can pursue medical, cardiology, oncology or orthopedics.

You will work with patients and their families, physicians, staff nurses, and therapists in a multidisciplinary environment. You will serve as a resource to help patients achieve optimal health by accessing the right resources in the community. You will be very connected to post-acute providers like nursing facilities, durable medical equipment suppliers, providers of home health and home infusion services.

Our department is very collegial. We begin each day by looking at our workload to ensure that we balance work appropriately and provide support to whomever needs it. We do regular in-services and provide support for conferences and workshops.

We have several committees and work groups that redesign our operations to improve patients care. We also do self-scheduling through our scheduling committee.

We provide support for Certified Case Manager (CCM) and Accredited Case Manager (ACM) certification,

For more information call Renee Dall at (802) 847-2819 or (800) 722-9922 or visit www.fletcherallen.org.

Case Management

Orientation

Case Management orientation is a year-long process, but also one dependent on any prior case management experience. Core emphasis is on utilization review, discharge planning and care facilitation. The Department Supervisor, along with assigned preceptors, is very active in the process. Understanding the basic concepts in utilization review, the application of criteria, levels of care, insurance methodologies, along with Medicare and Medicaid, specialized discharge planning needs and resources, a variety of computer applications and special documentation requirements are some of the learning requirements during orientation.